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I want you to be 100% satisfied with your overall experience. I know that your hair is important to you and I want you to be happy from the moment you sit in my chair to the moment you leave the salon! As a professional, I strive to communicate how important it is to take the most realistic and healthy approach to achieving your beauty goals! If you are not happy with your experience, I will make any necessary adjustments so you can leave my salon feeling amazing! After all, I am trying to build a long-lasting relationship with you and be your trusted salon for life! If after your experience you are unhappy with your result, within reason, I am happy to make adjustments to your hair in the form of a re-do service.
There are limitations to re-do services to protect all parties involved:
To ensure that all valued clients receive the best level of service, I do have a cancellation and late policy. All reservations must be cancelled or rescheduled 24 hours prior to the reservation time to avoid a cancellation fee Cancellation fee is 50% of the service booked. If you are more than 15 minutes late to your appointment, depending on the time allotted , you may not be able to have all services scheduled provided.